Training Refund & Cancellation Policy
Effective date: 2 July 2026 路 Last updated: 2 July 2026
This policy applies to Nexwavy Solutions Ltd training programmes, including public cohorts, SME team sessions, corporate department training, and executive workshops.
1. Cancellations by participants
If you cancel at least 7 days before your cohort or training start date, you may choose either:
- a full refund; or
- a transfer to a later cohort or session at no extra charge.
If you cancel within 7 days of the start date, you may choose either:
- a transfer to a future cohort or session, subject to availability; or
- a 50% refund.
2. No-shows
If you do not attend without prior notice, you will not be eligible for a refund.
Nexwavy may allow a one-time transfer to another cohort or session at its discretion.
3. Substitutions
You may send another person in your place at no extra cost if you notify Nexwavy at least 2 days before the start date.
Substitution requests should include the replacement participant's name, email address, phone number, and organisation where applicable.
4. Cancellations or changes by Nexwavy
If Nexwavy cancels or reschedules a cohort or training session, you may choose either:
- a transfer to another available cohort or session; or
- a full refund.
5. Refund processing
Approved refunds will be processed within 10 business days.
Refunds will be made to the original payment method where possible. Where this is not possible, Nexwavy will agree a suitable refund method with the participant or paying organisation.
6. How to request a refund, transfer, or substitution
Email hello@nexwavy.com with:
- your full name
- training programme or cohort
- payment reference, where available
- reason for the request
- preferred option: refund, transfer, or substitution
7. Contact
Email: hello@nexwavy.com
Phone: +234 816 969 7844